Questions teams ask before switching
FAQ
How BurnDrop handles client access, encryption, retention, approvals and the practical move away from sensitive email attachments.
Security model
Built to avoid the usual email attachment trail.
BurnDrop gives every sensitive exchange its own short-lived workflow: recipient, request message, response form, file slots, status and audit events.
Product FAQ
Common questions
Short answers for buyers, security reviewers and everyday users.
What are self-destructing drops?
Drops are short-lived encrypted exchanges: a sender creates a secure request link, the recipient responds, and the payload can expire or be deleted after the configured retention period.
Does BurnDrop see my secret message or file?
No. Encryption runs in the browser. The server stores ciphertext and should not receive the decryption key from the URL fragment.
Do recipients need a BurnDrop account?
No. A recipient can open a public secure link, complete the requested form and upload required documents without registration.
Why is this safer than collecting documents by email?
Email creates many uncontrolled copies across inboxes, forwards, downloads, backups and mobile devices. BurnDrop keeps the exchange in one expiring workflow with audit events and retention rules.
Does this help with GDPR, NIS2 or DORA?
It can support those programs by reducing unnecessary copies, enforcing retention, scoping access and producing audit evidence. It is not a legal compliance guarantee by itself.
Is BurnDrop an EU product?
Yes. BurnDrop is positioned as a European product hosted in EU-based datacenters, helping organizations reduce dependence on foreign service providers for sensitive document exchange.
Can templates define required documents?
Yes. Request templates can define response form fields, including required file uploads, labels and metadata that can later support export into a DMS or BPM system.
Can approvals be required before a request is sent?
Yes. Teams can route a secure request to an approver before the recipient link is sent, keeping sensitive workflows under a second-person review process.
Is BurnDrop a document management system?
No. BurnDrop is the secure exchange layer. It is meant to collect and deliver sensitive files, then let teams download or export them to their own archive or DMS.
How long should documents be retained?
The recommended model is short retention, such as up to three days after exchange, so operational teams have time to process files without creating a permanent repository.
Who sets attachment and size limits?
Limits come from the active workspace and subscription tier. Preços.
Make sensitive client requests feel as simple as email, then let the drop disappear.
Start with self-destructing secure drops, templates and short-lived document exchange. Add integrations when your clients are ready.